Published in the May/June issue of Analytics
FedEx presents a "playground" of analytical problems
By Chris Holliday
The recent 2010 FedEx Annual Report shows that the company had $34.7 billion in revenue. More than 280,000 team members provide service to over 220 countries. There are 664 aircraft and more than 80,000 vehicles moving eight million packages a day. All those employees with all those vehicles moving all those packages on a daily basis provide problems that need to be modeled and solved.
The operations research group at FedEx Express has been solving operational challenges since the early stages of the company. The group operates as an internal consultant, working on specific issues for various departments. Customers within FedEx Express include Air Operations, U.S. Operations, Central Support Services, Air Ground Freight Services and International Operations.
FedEx Founder Fred Smith introduced the "People, Service, Profit" philosophy at FedEx. If you put your people first, they will in turn provide quality service and profit will be the end result. People, Service, Profit also works well when grouping operations research (O.R.) problems.
To read the full article please visit http://www.analytics-magazine.com/may-june-2011/323-corporate-profile-fedex-presents-a-qplaygroundq-of-analytical-problems.html
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